Telephone Etiquette

Date: Monday, March 4, 2002 11:30 a.m. to 12:30 p.m.

Location: DPL Meeting Room

Audience: All Librarians and Staff

Speaker: Jane Lenser, Consultant and Rita McGeary, Continuing Education
              Manager, Northern Illinois Library System

Cost: For any part or for the entire Seminar is $20.

1 contact hours

Learning Objectives: To learn how to answer the phone properly and friendly.  To learn effective methods of answering the phone and taking messages completely.
 
Description: Jane Lenser, Consultant, and Rita McGeary, Continuing Education Manager of Northern Illinois Library System will present this workshop on Telephone Etiquette. Even with the abundance of technology in libraries today, the telephone is still a primary tool used in contacting patrons. A simple phone conversation can make a lasting impression either positive or negative. This a program is a refresher on developing a friendly, businesslike, and courteous phone manner.  Please e-mail Angela  angelat@rpls.ws at RPLS, if you have any questions.