This page shows current status of the RPLS Systems. If there is a current system wide problem it will be listed here. You should view this page if you experience any problems connecting to any RPLS system.

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Today is:

Current Issues: None

Last update:  Saturday, August 23, 2008 04:57 PM

 

Problem Date:

Problem Description:
8/23/08 4:45 p.m.  Index rebuild has finished.  Searching in HIP seems to be normal.  Thanks.  RPLS
8/23/08 10:15 a.m.  Once again, we need to do an index rebuild on HIP to get searches there working properly.   HIP will be turned on again within the next half-hour, but as usual, searches will not be fully accurate until the rebuild has finished in approximately four hours.  We will let you know when the index rebuild is complete.  Thank you for your patience.  RPLS
8/16/08 5:15 p.m.  Index rebuild has finished.  Searching in HIP seems to be normal.  Thanks.  RPLS
8/16/08 11:15 a.m.  SirsiDynix has asked us to do an index rebuild.  HIP will be turned on again within the next half-hour, but as usual, searches will not be fully accurate until the rebuild has finished in approximately four hours.  We will let you know when the index rebuild is complete.  Thank you for your patience.  RPLS
8/16/08 10:45 a.m.  Some searches in HIP are returning inaccurate results.  We are working with SirsiDynix to resolve.  Thank you for your patience.  RPLS
8/9/08 1:10 p.m.  The problem with errors when adding information to the database has been resolved.  Please let us know if you are experiencing additional difficulties.  Thanks.  RPLS
8/9/08 11:45 a.m.  Libraries have reported errors when trying to pay fines, waive fines and even when trying to merge records.  We have logged a call with SirsiDynix via phone and e-mail.  We will update you as soon as we have something to report.  Thank you for your patience.  RPLS
8/8/08 11:34 a.m.  SirsiDynix support finally found the reason for our keyword searching problem and it has been fixed.  All types of searches should now work properly, but please call if you experience any problems.  Thank you.  RPLS
8/8/08 8:16 a.m.  The process SirsiDynix recommended we run overnight to hopefully resolve the keyword searching problem did not resolve it.  We will continue working with SirsyDynix, and update you as we go.  Thank you, RPLS.
8/7/08 6:35 p.m.  We are continuing to have reports of keyword searches (author, title, general) locking up or going extremely slowly.  SirsiDynix believes there may be a problem with the indexes and will need to have a higher-level support technician look at it tomorrow.  We will keep you posted.  RPLS
8/06/08 2:50 p.m.  SirsiDynix discovered the reason for the searching problem reported earlier and sent us a script to run to correct it.  That script has run to completion and we believe the problem has been resolved.  Please try various searches, especially those that may have booted you out of Horizon earlier, and call if you have any additional problems.  Thank you, again, for your patience!  RPLS
8/06/08 9:00 a.m.  We are experiencing a problem with libraries getting kicked out of Horizon after some author keyword searches, bib number searches and general keyword searches.  Not all libraries are affected with all types of searches.  The general error normally ends with ...NIL-Dereference...  We have logged this with SirsiDynix and they are working to resolve.  We will update this page and the LLSAP listserv when we have more information and/or the problem has been resolved.  Thank you for your patience.  RPLS
7/23/08 10:35 a.m. The index rebuild has finished.  Thank you for your patience.  RPLS
7/23/08 6:34 a.m. An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished.  Thank you for your patience.  RPLS
7/17/08 6:12 a.m.  Due to a power outage to our building, the Day End process did NOT run last night, so there be not be any new patron notices to create this morning.  Please wait until tomorrow morning (Friday) to create notices.   No information was lost, so Friday's notices should include everything.  Thank you, RPLS.
7/11/08 4:10 p.m.  The router problem seems to have been fixed, as all libraries that were unable to connect are now successfully in to Horizon.  Thank you for your patience.  RPLS
7/11/08 3:00 p.m.  ICN reports a router in Chicago is down, affecting some libraries' ability to connect to Horizon and to the RPLS web page.  They are working on the problem but have no estimate yet of when they will be back up.  RPLS
6/20/08 10:03 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
6/20/08 6:19 a.m.  An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished.  Thank you for your patience.  RPLS
6/10/08 11:01 a.m.  The problem seems to have been resolved.  If anyone experiences any additional problems connecting to the Horizon database, please call us ASAP.  Thank you, RPLS.
6/10/08 9:08 a.m.  We have received sporadic reports of not being able to connect to the Horizon database.  We are checking with our Internet service provider to see if there is something that is affecting your connection to us.  In the meantime, if you are one of those libraries affected by this, please call us.  Thank you, RPLS.
5/23/08 9:59 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
5/23/08 6:23 a.m.  An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished.  Thank you for your patience.  RPLS
5/19/08 10:45 a.m.  The problem with making requests has been resolved. Please log out of your current session of Horizon, and then back in again. If, after logging out and back in, you continue to experience any problems with requests, please call.  Thank you, again, for your patience!  RPLS.
5/19/08 7:03 a.m.  There is a problem with placing requests. We have logged the problem with SirsiDynix and will update you once we hear from them. Thank you for your patience!  RPLS.
4/29/08 10:14 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
4/29/08 6:20 a.m.  An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished.  Thank you for your patience.  RPLS
3/31/08 10:47 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
3/31/08 7:21 a.m.  An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished.  Thank you for your patience.  RPLS
3/10/08 10:50 p.m.  Power was restored and you should now be able to access the system.  Thank you for your patience, RPLS.
3/10/08 9:50 a.m.  A power outage to system headquarters, required taking down the system.  We will be back up as quickly as we can get power. Thank you for your patience.  RPLS
2/29/08 12:50 p.m.  The index rebuild has finished.  Thank you, RPLS.
2/29/08 6:37 a.m.  An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this listserv and the system status page when the rebuild has finished.  Thank you for your patience.  RPLS
2/7/08 8:10 a.m.  The problem with our monthly Adhoc snapshot report has been resolved. If you normally run one of the two monthly snapshot reports, you may do so at this time, BUT BE SURE TO DATE IT WITH TODAY'S DATE to get the most current counts.  Please call with any questions.  Thank you for your patience throughout this process.  RPLS.
2/6/08 9:11 a.m.   Our second attempt to resolve this problem bombed this morning for a couple of reasons, both of which should not be an issue tomorrow morning when we try a third time. We will keep you posted on our progress and let you know when you may run your monthly snapshot report, if you are in the habit of running it on a monthly basis. Again, this problem only affects the monthly AdHoc snapshot report(s), not any of the monthly AdHoc circulation reports.  Thank you for your continued patience!  RPLS.
2/5/08 9:07 a.m. We have been working with SirsiDynix in an attempt to resolve the problem we are having with the monthly snapshot statistics. SirsiDynix is confident the problem is fixable; it's just getting the right approach in place that is causing a delay. Unfortunately, yesterday's approach bombed this morning. We will try a second approach very early tomorrow morning, and then will run to completion the Day End process that inserts the statistics into the proper tables for reporting purposes. Please DO NOT generate either of the monthly AdHoc Snapshot reports until we update this page and the LLSAP listserv that you may do so. We did confirm again this morning that it is ONLY the snapshot report(s) that is/are affected; all other AdHoc reports can be run at any time.  Thank you for your continued patience.  RPLS
2/4/08 10:10 a.m.  According to our Day End Process, there was a problem with the monthly snapshot statistics. Therefore they are NOT available for reporting purposes at this time. We logged a call with SirsiDynix earlier this morning and are waiting for their response. In the meantime, we believe you can run all other monthly AdHoc reports, just not the snapshot report(s). We will update this System Status page and the LLSAP listserv as soon as this problem has been resolved.  Thank you for your patience.  RPLS
1/28/08 10:33 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
1/28/08 6:31 a.m.  An index rebuild is in progress.  The process normally takes approximately four hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
1/23/08 3:09 p.m.  With the exception of a couple of outstanding problems, we believe today's connectivity problems have all been resolved.  If you continue to experience trouble with connecting to the Internet and/or Horizon, let us know.  Thank you, again, for your patience.  RPLS.
1/23/08 2:19 p.m.  Some libraries are still having sporadic connectivity problems - some cannot get connected; others go up and down.  We are working on it.  We will update this page and the LLSAP listserv as soon as we have any updates.  Thank you for your patience.  RPLS. 
1/23/08 12:11 p.m.  ICN has solved the problem reported earlier with staying connected to Horizon and/or going out over the Internet. Among other things, they replaced a router and are monitoring the situation. Please let us know if you experience any trouble staying connected so we can notify ICN right away. Thank you for your patience.  RPLS.
1/23/08 10:55 a.m.  ICN is still working on the problem, which seems to be very intermittent - up a few minutes, then back down again. They have the phone company checking the lines and their equipment, and ICN is looking at a router that is suspect at their end.  We will update you with new information as it comes in.  Thank you, RPLS.
1/23/08 10:37 a.m.  ICN has detected a connection problem, and they are working on it. They hope to resolve it soon. We will update this listserv and the system status page as soon as we get an update.  Thank you for your patience.  RPLS
12/04/07 10:54 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
12/04/07 6:19 a.m.  An index rebuild is in progress.  The process normally takes approximately four hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
11/27/07 10:51 a.m.  The Horizon database is up and operational.  You may log back in.  Thank you for your patience, RPLS.
11/27/07 10:07 a.m.  We are shutting the Horizon database down. Please log off immediately. We will update this system status page and the LLSAP listserv when we come back up and you can then access the system at that time.

Thank you for your patience.  RPLS
11/27/07 8:30 a.m.  JUST A REMINDER: A technician from Illinois Century Network (ICN) is planning on being here at RPLS later this morning to switch out a router. The Horizon database will have to be taken down for the switch, and we anticipate being down 1/2 hour, assuming there are no problems. Once the technician has arrived, we will update this system status page and the LLSAP listserv we are taking the database down.                                              ***We recommend NOT shutting down your equipment until we send out a final update that the system is going down.***                                     Please alert all staff of this scheduled downtime. Thank you, RPLS.
11/21/07 9:49 a.m.  A technician from Illinois Century Network (ICN) is planning on being here at RPLS on Tuesday, November 27th to switch out a router. His estimated time of arrival is 10:00 am. The Horizon database will have to be taken down for the switch, and we anticipate being down 1/2 hour, assuming there are no problems. Once the technician has arrived, we will update this system status page and the LLSAP listserv we are taking the database down. ***We recommend NOT shutting down your equipment until that final update.*** Please notify all staff of this scheduled downtime.  Thank you, RPLS.
10/29/07 4:55 p.m.  The Horizon database is back up and operational.  You may log into your workstations.  Thank you for your patience!  RPLS.
10/29/07 4:19 p.m.  The Sun technician arrived early.  Because he is here and ready to go, we are going to shut down the database at 4:30 instead of 5:00.  We should be down about 1/2 hour from start to finish.  Please check this page and the LLSAP listserv for any updates.  Thank you, RPLS.
10/29/07 4:00 p.m.  Just a reminder a Sun technician should be here later today (5:00 p.m.) to replace our backup tape drive. He was originally scheduled to come last Friday, but was detained at an earlier job. Do not shut down Horizon until we notify you via this system status page and the LLSAP listserv that he has actually arrived. You will then have approximately 10 minutes to shut down Horizon. He estimates we will be down about 1/2 hour for the installation and reboot. We will notify you a second time when the system comes back up - again, via this system status page and the LLSAP listserv.   Thank you, RPLS.
10/26/07 1:50 p.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
10/26/07 6:45 a.m.  An index rebuild is in progress.  The process normally takes approximately four hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
10/25/07 5:55 p.m.  Our technician ran into problems and will not be able to make it today after all.  We have rescheduled for Monday, October 29 at 5:00 p.m.  We will update this page and the LLSAP listserv when he arrives and you will have approximately 10 minutes to log out of Horizon before we take it down.  Again, we should only be down about 1/2 hour for the installation and reboot.  Thank you for your continued patience.  RPLS      
10/25/07 5:24 p.m.  We are still waiting for the Sun technician to arrive.  Once he does, we will update this page to let you know he will be starting his install shortly.  In the meantime, continue using the system.  Thank you for your patience.  RPLS
10/24/07 2:10 p.m.  We are experiencing an on-going problem with our backup tape drive.  We are getting good backups, but the drive is wearing out and needs to be replaced.  A Sun technician is scheduled to replace the drive tomorrow (Thursday, 10/25/07) beginning shortly after 5:00 p.m.  The system will have to be taken down for approximately 1/2 hour for the installation.  Please notify all staff of this scheduled downtime.  We will update this page and the LLSAP listserv as soon as the installation is complete.  Thank you, RPLS. 
9/26/07 10:30 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
9/26/07 6:33 a.m.  An index rebuild is in progress.  The process normally takes approximately four hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
8/21/07 2:33 p.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
8/21/07 10:16 a.m.  An index rebuild is in progress.  The process normally takes approximately four hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
7/20/07 10:43 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
7/20/07 6:05 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
7/19/07 Yesterday's trouble (slow service or inability to connect) seems to have been resolved.  ICN will continue to monitor their network, but unless there are any other reports, they feel for the most part that the issue has been resolved - inside and outside their network.  Thank you for your patience.  RPLS
7/18/07 Several libraries have been reporting slow service or inability to connect.  The problem is in a network between RPLS and the libraries.  ICN is aware of the situation, but some of the trouble is outside of their network.  They are doing what they can, but they do not know when the problem will be resolved.  Thanks for your patience.  RPLS
6/21/07 10:18 a.m. The index rebuild has finished.  Thank you for your patience.  RPLS
6/21/07 6:55 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
6/8/07 3:23 p.m.  The extra index that appeared yesterday (ITEM BARCODE) has been removed.  SirsiDynix does not know at this time why it happened, but they were able to resolve the issue.  Thank you, RPLS
6/8/07 9:02 a.m.  When doing a new search, we noticed an additional index in the list of indexes to search by - ITEM BARCODE.  This problem evidently appeared yesterday afternoon.  We do have a call into SirsiDynix regarding this and another report of specific items NOT showing up when doing TITLE BROWSE searches.  We will update this page and the LLSAP listserv once we hear from SirsiDynix.  Thank you, RPLS.
6/06/07 10:15 a.m. The index rebuild has finished.  Thank you for your patience.  RPLS
6/06/07 6:40 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
5/02/07 9:61 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
5/2/07 6:45 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
4/25/07 11: 20 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
4/25/07 6:45 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page and the LLSAP listserv when the rebuild finishes.  Thank you.  RPLS
3/27/06 9:53 a.m. The index rebuild has finished.  Thank you for your patience.  RPLS
3/27/06 6:50 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
3/21/07 6:20 p.m.  A corrupted file on the HIP server has been fixed, and HIP appears to be working normally.  SirsiDynix has made an adjustment to the server settings so the problem should not reoccur.  RPLS
3/21/07 5:10 p.m.  We are having problems with HIP.  SirsiDynix is working on it, and we hope to be back up soon.  Thank you for your patience.  RPLS
3/12/07 1:05 p.m.  SirsiDynix gave us the OK to log back into the system.  You may want to log out and back in again if you recently tried and could not access the Horizon database.  You may experience some sporadic delays until SirsiDynix completes the repair, but they assure us it is OK to use the system.  Thank you for your patience!  RPLS
3/12/07 12:30 p.m.  SirsiDynix will be taking the system down for repair at 12:45 p.m. today.  We hope that this will not be a lengthy downtime but are unable to give an estimate at this time.  We will post an update here and on the listserv when the repair is complete.  Thank you.  RPLS
2/23/07 10:00 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
2/23/07 7:23 a.m. An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
1/26/07 9:45 a.m.  The index rebuild has finished.  Thank you for your patience.  RPLS
1/26/07 7:55 a.m.  An index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
1/19/07 1:00 p.m.  The Monthly Index Rebuild did run to completion. Searching results should now be complete.  Thank you for your patience.  RPLS
1/19/07 6:45 a.m.  The monthly index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
12/27/06 10:10 a.m.  The monthly index rebuild has finished.  Thank you for your patience.  RPLS
12/27/06 6:55 a.m.  The monthly index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
12/5/06 9:10 a.m.  Per SirsiDynix's request, we had to take down the HIP and COMRES searching funtionality.  Both were interfering with the portion of the upgrade they are currently working on.  When we get the green light to re-start the searching on both, we will update this page and the LLSAP listserv.  Thanks, once again, for your patience.  RPLS
12/5/06 8:45 a.m.  Today's scheduled upgrade to Horizon v7.3.4 is in progress.  We will notify the LLSAP listserv and this status page once the upgrade is complete and you may log in at that time.  Please do not try to log in prior to our notification, as it could cause delays in the whole process.  Thank you for your patience.  RPLS
11/22/06 10:10 a.m.   The monthly index rebuild has finished.  Thank you for your patience.  RPLS
11/22/06 7:00 a.m.   The monthly index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
11/10/06 10:36 a.m.  The scheduled work SirsiDynix did for us this morning is complete. We did have to reboot the HIP server, but did not have to reboot the Horizon database as previously thought. Hopefully, you did not experience any (or many) glitches.

Please call if you experience any problems connecting and/or performing routine tasks.

Thank you for your patience!
11/09/06 12:42 p.m.  We are working with SirsiDynix to make some internal changes to the Horizon database. This work is scheduled for tomorrow morning beginning sometime between 9:15 and 9:30 a.m. The entire process should take no more than one hour to complete, so we hope to be finished by 10:30 a.m. This is NOT an upgrade, nor will this change anything you see at your end once it has been completed. This is strictly a routine process we need to follow up on.

SirsiDynix says you may continue working while the changes are being made, but do not be alarmed if you see glitches or are unable to perform some tasks. Once the changes have been made, we will need to reboot both the HIP and the Horizon servers for the changes to take affect. Once we reboot, you may log back in as soon as you are able to without checking with us. At that time, if you still cannot perform regular tasks, please call us to resolve.

Please notify all staff members of this work being done. This is fairly routine work and we do not anticipate any problems other than possible brief interruptions to some tasks and the brief downtime due to the reboots.

We will notify you via the LLSAP listserv and this System Status Page when this process is complete.

Please call if you have any questions or concerns.

Thank you, RPLS
10/23/06 11:00 a.m.  The connection problem has been resolved.  Thank you for your patience.  RPLS
10/23/06 10:30 a.m.  We are having problems with the connection to the database from outside the building.  We are investigating and hope to have the problem resolved soon.  RPLS
10/20/06 1:15 p.m.  The monthly index rebuild has finished.  Thank you for your patience.  RPLS
10/20/06 7:10 a.m.  The monthly index rebuild is in progress.  The process normally takes approximately 3.5 hours to finish.  Be aware that some searches may not be 100% correct until the rebuild is complete, but searches should improve as it nears completion.  We will update this page when the rebuild finishes.  Thank you.  RPLS
10/19/06 9:50 a.m.  We are back up!  There was a "denial of service" attack at Richland Community College that took down our ICN connection.  ICN got everything back up and working again.  Thanks to all of you for your patience!  RPLS
9/28/06 11:05 a.m.  The monthly index rebuild has finished.  Thank you, RPLS.
9/28/06 7:50 a.m.  We are in the process of rebuilding the indexes on the HIP server.  Until completed, search results may not be completely accurate.  The rebuild should be complete sometime between 10:30 and 11:00 a.m. this morning.  We will update this page when the process is complete.  Thank you for your patience.  RPLS.
9/28/06 7:40 a.m.  F.Y.I. - Both ICN and SirsiDynix are still monitoring the database and the network, and their latest reports are that things seem to be running smoothly.  We have also been in contact with some of the libraries that initially reported slowdowns, and they, too, report that everything seems to be running fine.  ICN and SirsiDynix will continue to monitor the situation, but Jo, Sue and I will be out of the office the first week of October to attend the CODI Conference in Utah.  As soon as we return on 10/10, we will follow up with ICN and SirsiDynix regarding this problem.  Thank you, Terry/RPLS.   
9/18/06 8:45 a.m.  F.Y.I. - ICN reported on Friday that they have been testing/checking for network problems, but everything is clear all the way to Springfield.  They will continue to monitor the network and will report any problems if they occur.  SirsiDynix also continues to monitor our system, but they also have not found any reason for slow response time.  We will post information as we receive it.  Thank you, RPLS
9/15/06 10:10 a.m.  Over the past two days we have received numerous reports of slow response time on the Horizon database.  We have been monitoring the database, but have no indication there is anything wrong.  However, due to the volume of calls, we contacted ICN and SirsiDynix.  ICN checked inside and outside our firewall, and all the way to Springfield and back, and the only thing they found were potential problems with other networks coming into Springfield.  SirsiDynix's initial testing also does not show any problems with the database, but they have escalated our report to higher levels twice, so they are doing some very detailed testing to be sure they are not missing anything. 

We will update you as soon as we get any additional information from either ICN or SirsiDynix.  In the meantime, if you are experiencing any kind of response time issues, contact your Internet Service Provider, whether it is ICN or another one, and ask them to check things out.  If they tell you the problem is with us, pass on the above information and ask them to take a second look.

Thank you, RPLS.  

9/8/06 5:45 p.m.  The HIP server is back up.  You should be able to place requests and public access should be available.  Thank you for your patience.  RPLS
9/8/06 1:40 p.m.  We are having problems with the HIP server.  This affects the public access catalog and the ability to place holds through stafpac.  We will update this page when the problem is resolved.  Thank you, RPLS.
8/22/06 9:45 a.m.  The monthly index rebuild has finished.  Thank you, RPLS.
8/22/06 7:45 a.m.  The monthly index rebuild is in progress on the HIP2 server.  The process should be complete by around 10:00 a.m.  Searches may not be completely accurate until finished, but they will gradually improve throughout the process.  Thank you, RPLS.
7/31/06 9:35 a.m.  The problem with blocks seems to have been revolved for the time being.  Please call if you experience any more slowdowns in response time.  Thank you, RPLS.
7/31/06 9:28 a.m.  We are experiencing system slowdown due to a high number of blocks.  We are working with Dynix to resolve.  We will update this page when resolved.  Thank you, RPLS
7/27/06 10:39 a.m.  The index rebuild has finished.  Thank you.  RPLS
7/27/06 7:05 a.m.  There is an index rebuild in progress on the HIP2 server.  The rebuild will take approximately 3.5 hours to run to completion.  As always, searches may not be 100% accurate until it completes, but they will gradually improve throughout the process.  We will update this page when finished.  Thank you, RPLS.
6/27/06 9:32 a.m.  The index rebuild ran to completion without any problems.  Thank you for your patience.  RPLS
6/27/06 6:06 a.m.  There is an index rebuild in progress on the HIP2 server.  The rebuild will take approximately 3.5 hours to run to completion.  As always, searches may not be 100% accurate until it completes, but they will gradually improve throughout the process.  We will update this page when finished.  Thank you, RPLS.
6/12/06 3:40 P.M.  The cataloging issue has been resolved.  Please let us know if there are further problems.  Thank you for your patience.  RPLS
6/12/06 3:15 P.M.  We are currently experiencing problems in the Cataloging module of Horizon.  Importing records from OCLC, either from Connexion or Z39.50, is not working.  We have notified SirsiDynix of the problem.  We will update this page when the issue has been resolved.  Thank you.  RPLS
6/1/06 12:40 p.m.  The index rebuild ran to completion.  Thank you for your patience.  RPLS
6/1/06 6:08 a.m.  We just started an index rebuild on the HIP2 server.  It usually takes approximately 3.5 hours to run to completion.  Searches may not be 100% correct until it completes, but they will gradually improve throughout the process.  We will update this page when finished.  Thanks!  RPLS.
4/26/05 10:10 a.m.  The index rebuild has run to completion.  Thank you for your patience.  RPLS
4/26/06 6:25 a.m.  F.Y.I.  We just started an index rebuild on the HIP2 server.  It normally takes 3.5 hours to run to completion.  Searches may be a little off until it completes, but they will gradually improve throughout the morning.  We will update this page once it finishes.  Thank you, RPLS.
4/5/2006 4:35 p.m.  Please log back in.  You should be fine.  Thank you again for your patience.  RPLS.
4/5/2006 4:30 p.m.  We are working with Dynix on getting this solved and we hope to be up very soon.  Thank you for your patience.  RPLS.
4/5/2006 4:00 p.m.  We will be taking the system down at 4:10p.m. to troubleshoot a problem.  We anticipate this to be a brief outage and you should be able to log back on in 10 minutes.  Thank you, RPLS.
3/29/06 2:26 a.m.  Many have experienced sluggish response and/or disconnects this afternoon with Horizon and the Internet.  ICN reports there was a router crash in Springfield that has been repaired.  If, after rebooting your equipment, you continue to experience problems, please let us know.  We will update ICN.  Thank you, RPLS.
3/21/06 8:25 a.m.  Due to weather conditions, RPLS is closing for the day. 
2/24/06 3:40 p.m.  SirsiDynix found a fix for our searching problem (The Case of the Disappearing Indexes).  An e-mail just went out over the LLSAP listserv listing the necessary steps each of you must follow on your staff workstations to correct the problem.  It only takes a few minutes to complete.  Thanks for your patience!  RPLS
2/24/06 8:00 a.m.  We seem to have temporarily lost the ability to search by any kind of number index; i.e. ISBN, BIB#, LCCN, etc.  We are working with SirsiDynix to resolve.  We will update this page when we know more.  Thank you for your patience.  RPLS
1/24/06 10:21 a.m.  The rebuild of the indexes has finished.  Search results should be normal.  Thank you, RPLS.
1/24/06 7:30 a.m.  F.Y.I.  We started a rebuild of the indexes earlier, so search results may be a little weird until it completes.  However, they will improve throughout the morning.  We estimate the rebuild to finish around 10:30 or so this morning.  We will update this page when it finishes.  Thank you, RPLS.
1/20/06 2:10 p.m.  SirsiDynix was able to resolve the problem we were experiencing with the Horizon database.  Basically, we were running out of operating space.  They corrected the problem in two stages; one allowed libraries to start circulating again; the other to add space for future growth.  They also gave us a process to help monitor available space, hopefully to avoid this from happening in the future.  Thank you, again, for your patience.  RPLS
1/20/06 1:20 p.m.  We are getting reports of problems with making payments on patrons accounts.  The problem has been logged with SirsiDynix.  We will update this page as soon as we know more specific information.  Thank you for your patience!  RPLS
12/19/05 4:30 p.m.  ICN notified us the connectivity problem has been resolved.  Thank you, RPLS
12/19/05 2:30 p.m.  ICN is once again experiencing connectivity problems.  This is causing slow service in several areas, most noticeably in Springfield.  They are working on a resolution.  Thank you for your patience.  RPLS.
12/14/05 10:55 a.m.  The index rebuild has run to completion.  Thank you for your patience.  RPLS
12/14/05 6:55 a.m.  We have an index rebuild in progress, so search results may not be 100% accurate until the rebuild finishes.  We are estimating it will finish by 10:30 a.m.  We will update this page when it has finished.  Thank you, RPLS.
12/12/05 11:40 a.m.  ICN notified us the connectivity problem has been resolved.  Thank you, RPLS
12/12/05 8:30 a.m.  ICN has notified us they are experiencing connectivity problems.  They are working to resolve and will update us as soon as they can.  We will post any updates to this web page.  Thank you for your patience.  RPLS
11/21/05 10:15 a.m.  RPLS is closed Thursday and Friday (11/24/05 - 11/25/05) for Thanksgiving.  Patron notices will NOT be generated on either day.  Thank you, RPLS.
11/1/05 12:42 p.m. The re-indexing has run to completion.  Thank you, RPLS
11/1/05 7:20 a.m.  We are re-indexing the HIP2 server, so search results may not be completely accurate until the process finishes.  We are estimating finishing around 11:30 this morning.  We will update this page at that time.   Thank you, RPLS.
10/28/05 5:25 p.m.  The HIP upgrade is complete.  We had a few problems after the upgrade in placing requests, hence the delay in getting restarted.  Everything should be working normally.  Thank you, RPLS
10/27/05 9:16 a.m.  We were experiencing a problem with the Horizon database.  Dynix quickly resolved the problem.  Please log off Horizon and log back in again.   Thank you, RPLS
10/26/05 10:30 a.m.  We will be doing a HIP upgrade on Friday, October 28th, starting at 3:00 p.m. The HIP server will be down during the upgrade, and requesting and renewing of items in HIP and StafPac will not be available until finished. We are expecting no more than two hours to complete the upgrade. We are sorry for any inconvenience this may cause, but it is necessary to take this step before upgrading to HIP 4.1 later this fall.  Thank you, RPLS.
10/19/05 4:00 p.m.  Dynix has had to kill all processes on the database.  That means that if you were logged in to stafpac, you have been dropped.  It is now OK to log back in.  Thanks for your patience.  RPLS
10/19/05 3:50 p.m.  We are experiencing database problems and are working with Dynix to resolve.  Thanks for your patience.  RPLS
10/07/05 12:20 p.m.  ICN has rerouted traffic from a problem in a server in Springfield.  This should have fixed our connection difficulties.  Please log off and log back in to Horizon, if you have not done so already.  Thank you for your patience.  RPLS
10/07/2005 11:10 a.m.  ICN has found a potential cause for today's problem.  They are working to resolve.  We will keep you posted.  Thank you, RPLS
10/07/05 9:25 a.m.  Anyone having trouble accessing the Horizon database needs to contact their individual Internet Service Providers and have them check the connection at all points.  There is a wide-spread problem OUTSIDE of RPLS's Internet service.  ICN is fine; RPLS is fine; the problem is somewhere in between, possibly at some truncation point.  We will update you as we receive any further information.  Thank you, RPLS     
10/07/05 8:18 a.m.  Some libraries are experiencing problems accessing the Horizon database.  We are investigating the cause and will update you as soon as possible.  Thank you, RPLS
10/05/05 10:10 a.m.  The index re-build has run to completion.  Search results should be accurate.  Thank you, RPLS
10/4/05 12:50 p.m.  We plan to start an index-rebuild (re-indexing) of the HIP server early Wednesday morning (6:30 a.m.).  As you know, the process takes approximately four hours to run to completion.  You may search throughout the process, but be aware search results may not be completely accurate until the process finishes.  We are estimating the re-indexing will finish by 10:30 a.m.  Thank you for your patience.  RPLS
9/23/05 3:00 p.m.  The reindexing did run to completion.  Search results should now be accurate.  Thank you for your patience!  RPLS
9/23/05 9:30 a.m.  Search results in HIP are incorrect, so it's time for an index-rebuild (reindexing).  The process takes approximately four hours to run to completion.   We will update this page when finished.  In the meantime, you may continue searching but be aware results may not be completely accurate until the process finishes.  Thank you, RPLS.
9/14/05 2:50 p.m.  OCLC seems to have resolved the problem saving records in Horizon via Z39.50.  Thank you for your patience.
9/14/05 2:40 p.m.  We have been receiving reports that libraries have been having difficulties saving OCLC records to Horizon via Z39.50. It is possible to connect, search, and view a record, and to send the record to the MARC Editor.  However, it is impossible to save the record to Horizon. The lower left corner of the screen displays "Validating Record rights..." and the hourglass displays until the library forces the Horizon program to end.

OCLC has been contacted about this problem. They were not aware of it, and they have forwarded it to their Operations division for resolution. When OCLC calls back, either with a notification that the problem is fixed or with further information, we will let you know. Watch your email or the System Status page for updates.

Thanks for your patience.
8/15/05 9:10 a.m.  Dynix resolved the problem with the HIP server.  You should be able to access it without any further problems.  Thank you for your patience.  RPLS
8/15/05 8:15 a.m.  The HIP server is down.  We are working with Dynix to resolve.  Thank you, RPLS
8/12/05 2:20 p.m.  The re-indexing of the HIP server did complete.  Search results should be back to normal.  Thank you, again for your patience.  RPLS 
8/12/05 9:26 a.m.  We are getting reports of incorrect search results in HIP.  We will start re-indexing ASAP.  The whole process takes approximately 3 to 4 hours to complete, but search results will improve gradually over that period of time.  Thank you for your patience.  RPLS
7/28/05 1:50 p.m.  The request system seems to be working again.  Please call if you continue having any problems.  Thank you for your patience.  RPLS
7/28/05 1:40 p.m.  We seem to be having trouble placing requests.  We need to reboot the HIP server, which all requests goes through, to see if that resolves the problem.  We will update this system status page when finished.  Thank you, RPLS.
6/29/05 2:40 p.m.  The index rebuild has run to completion.  Thank you, RPLS
6/29/05 9:20 a.m.  Search results on HIP are inaccurate.  Therefore, we will start an index rebuild (re-indexing) right away.  The re-indexing will take approximately 3.5 hours to complete.  Searching can be done during the re-indexing, but until it runs to completion, results may not be accurate.  Results will improve as it progresses.  Thank you, RPLS
5/17/05 10:57 a.m.  The Horizon database is back up and operational.  We are still working with Dynix on why the problem occurred, but in the meantime they have given us the OK to use the system.  Thank you, RPLS.
5/17/05 10:35 a.m.  The Horizon database is down.  We are working with Dynix to resolve.  We will update this page as soon as we have more information.  Thank you for your patience!  RPLS
5/13/05 7:55 p.m.  The re-indexing on the HIP server has run to completion.  Thank you for your patience!  RPLS
5/13/05 3:10 p.m.  We have started the re-indexing of the HIP server.  The entire re-index process takes about 3 to 3.5 hours to complete.  Search results will gradually improve as the process continues, but won't be completely accurate until completed.  Thank you.  RPLS
5/13/05 3:00 p.m.  We are getting reports search results through HIP are not accurate.  We have a call into Dynix to verify if we should start a re-index.  We will update you as soon as we know something specific.  Thank you for your patience.  RPLS 
4/5/05 1:20 p.m.  The system is back up and operational.  Thank you, RPLS
4/5/05 11:40 a.m.  Dynix is still working on the fix, but they are almost done.  We will update you as soon as we hear from them.  Thanks again for your continued patience!  RPLS
4/5/05 10:10 a.m.  Dynix just informed us the "fix" will take about one hour longer than expected.  Plan on being down until 11:30.  We apologize for any inconvenience, but the alternative is a corrupted item file.  We will keep you posted.  Thank you for your continued patience!  RPLS
4/4/05 2:15 p.m.  We have a problem with our item file.  Beginning tomorrow at 8:30 a.m. Dynix will take us off-line to repair our item file.  The Horizon database will not be available for approximately two hours (8:30 a.m. to 10:30 a.m.).  You will NOT be able to retrieve notices until we come back up.  Also, be sure your Pull Lists are closed prior to 8:30 a.m.  Please advise all staff of this schedule.  Thank you, RPLS.
3/30/05 8:45 p.m.  Reindexing is complete. The HIP server will be fully operational within 10 minutes.  Thank you.  RPLS.
3/30/05 6:08 p.m.  We have experienced a problem on the HIP server and have had to reindex.  HIP searching is currently not available, but limited searching capabilities should be restored within 10 minutes.  Search results will not be complete for the next three to four hours, until the index is totally rebuilt.  Thank you for your patience.  RPLS.
3/30/05 The maintenance work on the mail server has completed.  You should be able to connect.  Thank you, RPLS.
3/30/05 We are doing some maintenance on the mail server, so you may not be able to process and/or connect for e-mail.  We will update this page when finished.  Thank you for your patience, RPLS.
3/24/05 Friday, March 25th is a holiday for RPLS and we will be closed.  Notices will NOT be created on Friday by RPLS staff.  The regular schedule will resume on Monday, March 28th.  Thank you, RPLS
2/21/05 RPLS is closed today. Notices will be created tomorrow which will include today's notices.  Thank you, RPLS.
2/9/05 1:05 p.m.  Insight Communications is experiencing a slowdown across the State.  If response time at your location is slow, especially in circulation, cataloging, etc. and you are an Insight customer, that is the reason.  They are working to resolve.  Thank you, RPLS
2/3/05 2:50 p.m.  Insight Communications is having a problem with their Internet service.  The areas in and around Lincoln, Springfield and Decatur are affected.  No timeframe on when the problem will be fixed, but plan on "intermittent or no service at all" until repaired.  Thank you, RPLS.
1/27/05. 12:44 p.m.  The index rebuild has finished.  Thank you, RPLS.
1/27/05 9:10 a.m.  We are getting reports of incorrect searches on HIP.  We will begin an index rebuild shortly, which normally takes about three hours to complete.  For the first five minutes or so of the rebuild, searching is turned off.  Once it's turned back on, search results will gradually improve until the rebuild finishes.  We will update you when the rebuild is complete.  Thank you for your patience!  RPLS
1/20/05 4:30 p.m.  Horizon and HIP should be working properly now.  Thank you for your patience.  RPLS
1/20/05 4:15 p.m.  We are still working with the technician and Dynix to successfully reboot the system.  Check this page for any updates.  Thank you!  RPLS
1/20/05 4:00 p.m.  We are still working with the technician and Dynix to successfully reboot the system.  Check this page for any updates.  Thank you!  RPLS
1/20/05 3:45 p.m.  We are still working with the technician and Dynix to successfully reboot the system.  Check this page for any updates.  Thank you!  RPLS
1/20/05 3:30 p.m.  We are still working with the technician and Dynix to successfully reboot the system.  Check this page for any updates.  Thank you!  RPLS
1/20/05 3:15 p.m.  We are still working with the technician and Dynix to successfully reboot the system.  Check this page for any updates.  Thank you!  RPLS. 
1/20/05 3:00 p.m.  We have hit a snag in rebooting the system, but hope to have it resolved very shortly.  Thank you for your continued patience!  RPLS.
1/20/05 12:20 p.m.  A technician will be replacing a bad drive on the Sun server.  We will shut the system down at approximately 2:30 and plan on being back up no later than 3:00.  Both the Horizon database and HIP will not be available during this time.  Check this page for an update BEFORE you access the system.  We will update you as soon as both servers are back up and stabilized.  Thank you, RPLS.  
1/19/05 7:10 a.m.  Our phones are working better (not perfect, but better).  You shouldn't have any trouble calling in.  Thank you, RPLS
1/18/05 8:40 a.m.  Yesterday's power failure has affected our phone system.  We are working to correct it as quickly as possible.  Thank you for your patience!  RPLS
1/17/05 4:10 p.m.  Horizon and HIP should be working properly.  We have tested requests as well.  Thank you for your patience.  RPLS
1/17/05 3:30 p.m.  We have had a power failure here in Decatur.  Services were interrupted, and we are having problems getting the Horizon server back up.  We are working with Dynix to fix the problem and hope to be back in operation soon.  Thanks.  RPLS.
1/14/05 9:30 a.m.  We will be closed on Monday 1/17/2005 and notices will not be created.  We will create notices on Tuesday which will include your Monday notices.  Thank you.
1/06/05 3:45 p.m.  HIP has been restored.  Thank you for your patience.  RPLS.
1/06/05 12:45 p.m.  HIP is down, which also affects the request system, since ALL requests go through HIP.  We are working with Dynix to resolve as quickly as possible.  Thank you, RPLS.
1/3/05 10:15 a.m.  As most of you know by now, we experienced computer problems this morning.  I worked with Dynix for about 40 minutes or so to resolve.  They discovered what the problem was and fixed it, but are now looking through various logs to find out why it happened in the first place.  However, the system is now working properly. 

In addition to computer problems, I could not access our webpage to post any information as it was happening.  That problem has been resolved, too.  Thanks so much for all your patience!  RPLS
12/28/04 1:45 p.m.  Dynix explained the reason for the "address check" message libraries got when checking out.  It is b-type specific and is stored in a table.  The table has been edited for RA's and RJ's only.  If you are prompted with the same message for any other b-type, please let us know asap and we can edit the table.  In the meantime, for today's changes to take affect please log out and back in again.  Thank you.  RPLS  
12/28/04 10:50 a.m.  We have had several reports of a message popping up in checkin/checkout to "Please check to see if borrower's address is correct".  The problem has been reported to Dynix.  We will update this page once we have a resolution.  Thank you for your patience!  RPLS
12/15/04 12:40 p.m.  The index rebuild has completed.  Thank you, RPLS
12/15/04 8:58 a.m.  We are running an index rebuild.  Keyword searching will show inconsistent results for awhile, but results will improve as the rebuild progresses.  The rebuild usually takes about 3.5 hours to complete.  Thank you for your patience!  RPLS
12/03/04 4:44: p.m.  The index rebuild has finished and seems to have resolved the keyword searching problem.  Thank you for your patience!  RPLS
12/03/04 12:55 p.m.  There is a problem with searching on the HIP.  We will start an index rebuild immediately.  Please be aware searches may not be complete until the rebuild finishes, which normally takes about 3.5 to 4 hours.  We will post later today when the rebuild has completed.  Thank you, RPLS.
11/17/04 6:55 p.m.  Dynix has finished with their 'repair process'.  Hopefully you did not experience many interruptions or response time issues.  Thank you, RPLS.
11/16/04 8:45 a.m.  Beginning at 5:00 p.m. tomorrow afternoon (11/17/04) Dynix will run a 'repair process' that may cause some response time issues and possibly collisions that may temporarily knock users out of Horizon.  The process should take less than an hour.  RPLS staff will be working with Dynix and will be available for reports of any additional problems.  Please call with any questions.
11/10/04 Notices will be delayed until approximately 2 PM.  Thank you for your patience.  RPLS
10/20/04 4:55 p.m. Hallelujah! Requests are now working in Stafpac and HIP! Thank you for your patience.
10/20/04 3:22 p.m.  Dynix has us back to where we were this morning.  Requests will work in HIP but not in stafpac.  We will keep you posted on further developments.  Thank you.  RPLS
10/20/04 1:50 p.m.  Unfortunately, we have also lost the ability to place requests through the HIP2 server.  We have a call into Dynix for an update on the situation.  We do know they are continuing to work through this to resolve as quickly as possible.  Thank you for your patience!  RPLS
10/19/04 7:15 a.m.  Shutting down the HIP2 server yesterday in an effort to resolve the request system problem did not work.  Dynix and ICN are still working together to resolve this problem as soon as possible.  We will update you as soon as we know something more specific.  Requests can still be placed through HIP.  Thank you for your continued patience!  RPLS
10/18/04 2:20 p.m.  Dynix needs to take down the HIP2 server for 15 or 20 minutes in an effort to resolve the trouble we are having placing requests.  We will update this page when it is back up.  Thank you.  RPLS
10/18/04 10:00 a.m.  Dynix is still working on resolving the problem with placing requests through stafpac workstations.  We will update this page as soon as we know something specific.  In the meantime requests can be placed through HIP.  Thank you for your continued patience!  RPLS
10/15/04 5:45 p.m.  Dynix and ICN need to run some traces on server ports to try to troubleshoot the request problem.  Unfortunately, that means that the stafpac request system will be down through the weekend.  Requests can still be placed through HIP.  We apologize for the delay.  RPLS.
10/15/04 9:10 a.m.  Dynix is still working on our request problem.  We will update you as soon as we know something specific.  Thank you, RPLS.
10/14/04 9:12 a.m.  We are experiencing problems with placing requests through the staff client.  We are working with Dynix and will post to this page as soon as the problem has been resolved.  Thanks!  RPLS
10/14/04 6:50 a.m.  The HIP2 upgrade and re-indexing successfully finished late yesterday.  You may resume placing requests.  Thank you.  RPLS
10/13/04 3:40 p.m.  BE SURE TO FOLLOW PART 3 OF THE INSTRUCTIONS FOR THIS UPGRADE THAT WILL CREATE YOUR SHORTCUT ICON.  THE NEW 7.3.3 HORIZON ICON IS HOW YOU SHOULD BE CONNECTING TO HORIZON, NOT THE OLD 7.3 ICON.  USING THE OLD 7.3 ICON AND UPGRADING THAT WAY WILL SLOW DOWN THE SYSTEM CONSIDERABLY.  Thank you!  RPLS
10/13/04 1:53 p.m.  All parts of the Horizon upgrade are complete.  You may now access the database.  The upgrade to the HIP2 server is still in progress and you will not be able to place requests until finished.    Please call with any problems you may experience in Horizon.  Thank you for your patience!!!  RPLS
10/13/04 12:58 a.m.  The upgrade has been completed BUT we are working through a problem with usernames and security.  Please DO NOT try to log in or upgrade (if prompted) until we give the OK, which we will post on this page.  Thank you for your cooperation.  RPLS
10/13/04 The upgrade is running as scheduled. 
10/12/04 REMINDER:  Tomorrow morning we begin the Horizon upgrade to v.7.3.3.  By now you should have received your Staff Client Installation Instructions software packet and completed the first two parts (pages 1 - 5).  Please call if you have any questions or concerns.  Beginning tomorrow morning, be sure to check this page throughout the process for updates.
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Last updated: 08/23/2008