Current Issues: NONE
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RPLS LLSAP System Status | Current Issues: NONE |
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| 6/4/10 | 10:36 a.m. As you probably know by now, our mail server is back up. Thank you. RPLS | |||||||||
| 6/2/10 | 2:22 p.m. Our mail server is down. Doris is working with technicians to resolve, but at this point we do not have any idea of any kind of timeframe. Unfortunately, this also affects e-mail notification. If desired, you can force-print your notices and mail them. If you have any questions regarding notices, please contact Sue Byers here at RPLS. We apologize for any inconvenience, and we hope to resolve this problem as soon as possible. Thank you for your patience! | |||||||||
| 12/8/09 | 8:52 a.m. SirsiDynix has fixed the cause for yesterday's problems when placing requests and item-specific requests. If you continue to experience any problems today, please let us know. Thank you, RPLS. | |||||||||
| 12/7/09 | 12:44 p.m. We have received reports of problems successfully placing item-specific requests (holds) in Horizon. The problem has been logged with SirsiDynix . We will update this system status page and the LLSAP listserv as soon as we have more information. Thank you for your patience! RPLS | |||||||||
| 10/20/09 | 11:21 a.m. The blocking issue has been resolved. Hopefully, you are all working OK now. Please call if you continue to experience any problems. Thank you. RPLS | |||||||||
| 10/20/09 | 10:56 a.m. We seem to have a rogue process that is starting to block several locations. We are working with SirsiDynix to resolve as quickly as possible. Thank you for your patience. RPLS | |||||||||
| 10/05/09 | 2:22 p.m. Many libraries are now able to connect to the RPLS web page and to HIP. If you are one that still cannot, and you have refreshed your web browser, please call RPLS for further instruction. Thank you, RPLS | |||||||||
| 10/05/09 | 1:44 p.m. Many of you are still experiencing trouble accessing our webpage and this in turn can cause trouble accessing HIP. It is a DNS problem that is slowly "correcting itself." If you were logged into Horizon prior to this problem, stay logged in. If you were logged in earlier, but logged out, or if you are logging in for the first time today, you may get a middle tier error - an indication that Horizon and HIP are not talking. Unfortunately, when the two do not talk, you cannot successfully place requests. However, you can successfully check items in and out. Hopefully, the problem will be corrected shortly. Thank you, again for your patience! RPLS. | |||||||||
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5/20/09 | 6:20 p.m. HIP problems have been resolved, and searching should function normally. Thank you for your patience. RPLS | ||||||||
| 5/20/09 | 5:00 p.m. We are experiencing some difficulties with HIP. SirsiDynix has taken it offline while they are attempting to fix it. We will let you know when is available again. Thanks. RPLS | |||||||||
| 4/30/09 | 3:04 p.m. ICN continues to experience sporadic connectivity problems. They are working with Richland to resolve. However, until all issues have been resolved, we will continue to experience the connectivity problems most libraries have experienced over the last two weeks. We apologize for the inconvenience and we will update you once we have something to report. Thank you. RPLS | |||||||||
| 4/30/09 | 7:33 A.M. Earlier this morning we were completely unable to access the Interenet, which included posting to this system status page and e-mailing the listserv. We logged a call with ICN and they were aware of a power outage at Richland. They were working with Richland in getting someone on site to evaluate the situation and restore power. It seems they were successful. At this point we do not have any kind of update on what the actual cause was or if we will experience any other breaks in service, but for now everything seems to be working properly. Thank you for your patience. RPLS | |||||||||
| 4/21/09 | 7:40 p.m HIP is up, requests are working. We have made several changes to views in Horizon to get screens to look the way they used to, and we will now begin to do the same for HIP. There may be small HIP outages (lasting no more than 30 seconds) while processes are reset as these changes are made. Thank you all for your cooperation during this long day of upgrades. RPLS | |||||||||
| 4/21/09 | 5:10 p.m. HIP is sporadically working. Don't be alarmed if it's up and down. SirsiDynix is still working on it. Until they are finished, we can't go in and rework it to make the changes that we made to previous versions. We will attempt to have most elements fixed tonight, and you can continue to report anything you see that doesn't seem to be working as expected. RPLS | |||||||||
| 4/21/09 | 3:55 p.m. HIP upgrade continues. SirsiDynix has encountered some problems but hopes to have them resolved soon. No time estimate has been given. We will stay here at RPLS until the upgrade is finished and all critical elements are working properly. Thank you for your patience. RPLS | |||||||||
| 4/21/09 | 1:15 p.m. It is OK to log into Horizon. Be aware you will get a middle-tier connection error. This is related to the ability to place requests, which you will not have until HIP is finished. When you see the error, click "OK," and you will be able to log in for circulation and cataloging. We will send further information via the LLSAP listserv and will update this page when HIP is finished. Thank you. RPLS | |||||||||
| 4/21/09 | 12:55 p.m. Horizon is almost finished. We will be back up for circulation and cataloging shortly. HIP still has a ways to go, so there will be no OPAC and no requests until HIP is finished. We will let you know when you may log in to Horizon. Thank you. RPLS. | |||||||||
| 4/21/09 | 11:40 a.m. Upgrade is still proceeding. SirsiDynix estimates another hour, maybe slightly less. We will be testing it here first, before we allow users back on. Please do not attempt to log on until you hear from us. Thank you. RPLS. | |||||||||
| 4/21/09 | 9:55 a.m. Upgrade is proceeding smoothly on both HIP and Horizon servers. Thank you for your patience. RPLS | |||||||||
| 4/21/09 | 8:55 a.m. We have taken the HIP server down for the upgrade. Please inform your patrons that HIP will not be available for a few hours. Thank you, RPLS. | |||||||||
| 4/21/09 | 8:30 a.m. The upgrade is in process. Please do not try to access the database until we inform you that it is time to do so. Thank you, RPLS. | |||||||||
| 3/18/09 | 12:39 p.m. The index rebuild has completed. Thank you, RPLS. | |||||||||
| 3/18/09 | 6:19 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 3/13/09 | 12:30 p.m. The index rebuild has completed. Thank you, RPLS. | |||||||||
| 3/13/09 | 6:27 a.m. As a preventative measure, we are running an index rebuild again; it is already in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page as soon as it finishes. Thank you for your patience! RPLS. | |||||||||
| 3/11/09 | 4:22 p.m. Index rebuild seems to be resolving the problem. You probably will not get a complete search list for three to four hours. Thank you for your patience. RPLS | |||||||||
| 3/11/09 | 3:10 p.m. We are experiencing a problem with HIP searching. General keyword searches generate a list of lines - no information. We are working to resolve the problem. We will keep you updated via this page and the LLSAP listserv with any new information. Thank you for your patience. RPLS | |||||||||
| 2/20/09 | 12:33 p.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 2/20/09 | 6:58 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 1/26/09 | 6:00 p.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 1/26/09 | 11:09 a.m. We are getting reports of searching issues, so we are starting an index rebuild. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 12/15/08 | 12:50 p.m. The index rebuild has finished. Thank you for your patience! RPLS | |||||||||
| 12/15/08 | 6:40 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 11/11/08 | 11:19 a.m. The index rebuild has finished. Thank you for your patience! RPLS | |||||||||
| 11/11/08 | 6:41 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 11/04/08 | 9:57 a.m. The networking issue seems to have been resolved. Please let us know if you continue to experience any problems. Thank you, again, for your patience. RPLS | |||||||||
| 11/04/08 | 9:40 a.m. Horizon is up and running, but there seems to be a networking issue affecting many of our libraries. We are working with ICN to resolve. We will update this system status page and the LLSAP listserv as soon as we know something more specific. Thank you for your patience. RPLS | |||||||||
| 10/14/08 | 1:30 p.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 10/14/08 | 6:16 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 10/9/08 | 11:50 a.m. The problem with the system has been resolved. You may log in and continue normal operations. Thanks. RPLS | |||||||||
| 10/9/08 | 11:40 a.m. We are experiencing system problems and are working with SirsiDynix to resolve. All connectivity is affected. We will advise you as soon as we have a resolution. Thank you for your patience. RPLS | |||||||||
| 9/09/08 | 3:00 p.m. Currently connectivity seems to be OK. We have not received any official word from ICN as of yet, but the problem seems to have been resolved. Please update us as soon as possible if you have any trouble. Thank you, RPLS. | |||||||||
| 9/09/08 |
1:22 p.m. Below is the most recent information from
ICN, who have been working on our connectivity problem: "Richland CC and sites connected behind are experiencing outages due to an apparent denial of service attack towards Richland. We are working to identify and block the traffic to restore connectivity." We will update you as we receive information. In the meantime, things seem to be working. Thank you again for your patience. RPLS |
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| 9/09/08 | 12:08 p.m. We are experiencing connectivity problems. ICN is aware of a problem in the Richland area and are working on it to resolve as soon as possible. We will update you as soon as we hear something to report. Thank you for your patience! RPLS | |||||||||
| 9/08/08 | 12:38 p.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 9/08/08 | 6:34 a.m. An index rebuild is in progress. This process normally takes three to four hours to complete. Not all searches will be fully accurate until it has completed, but search results will improve as it progresses. We will update this system status page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 9/4/08 | 8:00 p.m. RPLS experienced a momentary power failure. Everything is back up and running, but if you are having problems, please try logging out of Horizon and logging back in. If you still cannot connect, please call the RPLS emergency number. Thanks. RPLS | |||||||||
| 9/3/08 | 11:10 p.m. Index rebuild has finished. Searching seems to be normal. Thanks. RPLS | |||||||||
| 9/3/08 | 7:00 p.m. Some searches in HIP are not working properly, and SirsiDynix has asked us to rebuild the index again. HIP is up and running, but as usual, searches will not be complete for a few hours until the index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 8/23/08 | 4:45 p.m. Index rebuild has finished. Searching in HIP seems to be normal. Thanks. RPLS | |||||||||
| 8/23/08 | 10:15 a.m. Once again, we need to do an index rebuild on HIP to get searches there working properly. HIP will be turned on again within the next half-hour, but as usual, searches will not be fully accurate until the rebuild has finished in approximately four hours. We will let you know when the index rebuild is complete. Thank you for your patience. RPLS | |||||||||
| 8/16/08 | 5:15 p.m. Index rebuild has finished. Searching in HIP seems to be normal. Thanks. RPLS | |||||||||
| 8/16/08 | 11:15 a.m. SirsiDynix has asked us to do an index rebuild. HIP will be turned on again within the next half-hour, but as usual, searches will not be fully accurate until the rebuild has finished in approximately four hours. We will let you know when the index rebuild is complete. Thank you for your patience. RPLS | |||||||||
| 8/16/08 | 10:45 a.m. Some searches in HIP are returning inaccurate results. We are working with SirsiDynix to resolve. Thank you for your patience. RPLS | |||||||||
| 8/9/08 | 1:10 p.m. The problem with errors when adding information to the database has been resolved. Please let us know if you are experiencing additional difficulties. Thanks. RPLS | |||||||||
| 8/9/08 | 11:45 a.m. Libraries have reported errors when trying to pay fines, waive fines and even when trying to merge records. We have logged a call with SirsiDynix via phone and e-mail. We will update you as soon as we have something to report. Thank you for your patience. RPLS | |||||||||
| 8/8/08 | 11:34 a.m. SirsiDynix support finally found the reason for our keyword searching problem and it has been fixed. All types of searches should now work properly, but please call if you experience any problems. Thank you. RPLS | |||||||||
| 8/8/08 | 8:16 a.m. The process SirsiDynix recommended we run overnight to hopefully resolve the keyword searching problem did not resolve it. We will continue working with SirsyDynix, and update you as we go. Thank you, RPLS. | |||||||||
| 8/7/08 | 6:35 p.m. We are continuing to have reports of keyword searches (author, title, general) locking up or going extremely slowly. SirsiDynix believes there may be a problem with the indexes and will need to have a higher-level support technician look at it tomorrow. We will keep you posted. RPLS | |||||||||
| 8/06/08 | 2:50 p.m. SirsiDynix discovered the reason for the searching problem reported earlier and sent us a script to run to correct it. That script has run to completion and we believe the problem has been resolved. Please try various searches, especially those that may have booted you out of Horizon earlier, and call if you have any additional problems. Thank you, again, for your patience! RPLS | |||||||||
| 8/06/08 | 9:00 a.m. We are experiencing a problem with libraries getting kicked out of Horizon after some author keyword searches, bib number searches and general keyword searches. Not all libraries are affected with all types of searches. The general error normally ends with ...NIL-Dereference... We have logged this with SirsiDynix and they are working to resolve. We will update this page and the LLSAP listserv when we have more information and/or the problem has been resolved. Thank you for your patience. RPLS | |||||||||
| 7/23/08 | 10:35 a.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 7/23/08 | 6:34 a.m. An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 7/17/08 | 6:12 a.m. Due to a power outage to our building, the Day End process did NOT run last night, so there be not be any new patron notices to create this morning. Please wait until tomorrow morning (Friday) to create notices. No information was lost, so Friday's notices should include everything. Thank you, RPLS. | |||||||||
| 7/11/08 | 4:10 p.m. The router problem seems to have been fixed, as all libraries that were unable to connect are now successfully in to Horizon. Thank you for your patience. RPLS | |||||||||
| 7/11/08 | 3:00 p.m. ICN reports a router in Chicago is down, affecting some libraries' ability to connect to Horizon and to the RPLS web page. They are working on the problem but have no estimate yet of when they will be back up. RPLS | |||||||||
| 6/20/08 | 10:03 a.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 6/20/08 | 6:19 a.m. An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 6/10/08 | 11:01 a.m. The problem seems to have been resolved. If anyone experiences any additional problems connecting to the Horizon database, please call us ASAP. Thank you, RPLS. | |||||||||
| 6/10/08 | 9:08 a.m. We have received sporadic reports of not being able to connect to the Horizon database. We are checking with our Internet service provider to see if there is something that is affecting your connection to us. In the meantime, if you are one of those libraries affected by this, please call us. Thank you, RPLS. | |||||||||
| 5/23/08 | 9:59 a.m. The index rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 5/23/08 | 6:23 a.m. An index rebuild on the HIP server is in progress. This process takes approximately four hours to run to completion. Please be aware searches may not be 100% accurate, but as the process progresses, search results will improve. We will update this page and the LLSAP listserv when the rebuild has finished. Thank you for your patience. RPLS | |||||||||
| 5/19/08 | 10:45 a.m. The problem with making requests has been resolved. Please log out of your current session of Horizon, and then back in again. If, after logging out and back in, you continue to experience any problems with requests, please call. Thank you, again, for your patience! RPLS. | |||||||||
| 5/19/08 | 7:03 a.m. There is a problem with placing requests. We have logged the problem with SirsiDynix and will update you once we hear from them. Thank you for your patience! RPLS. |
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Rolling Prairie Library System 345 West Eldorado Street Decatur, IL 62522 ©2008 |